Fair, Transparent and Respectful
We work hard to maintain hygiene, safety, and fairness for each client because we understand how sensitive our products are.
This page explains our refund and return process clearly, including eligibility, hygiene standards, and how we handle returns discreetly and fairly.
Eligibility for Returns and Refunds
Most adult products cannot be returned after they have been opened due to health and safety rules. However, refunds or replacements may be considered in these situations:
- The item is wrong, damaged, or defective.
- The product is unopened, unused, and in its original packaging.
- The issue is reported within the specified time.
Hygiene & Safety Guidelines
Timeframe for Return
- Request must be made within 24 to 48 hrs of delivery.
- Items approved for return must be sent back within three to five business days.
Refund Process
- Provide your order number to our support team.
- Include clear image or details about the issue.
- After checking, our team will respond in one to two business days.
- Refunds are processed using the original payment method if they are accepted.
Non-Refundable Products
- Adult products that have been used or opened.
- Intimate products for hygiene reasons.
- Items that are on sale or part of promotion.
Contact for Refund Support
Our support staff is here to help if you have any questions about eligibility, returns, or refunds. For quicker assistance, please use our official support channels to contact us with your order number and pertinent information.
Our goal is to address all issues in a timely, courteous, and professional manner.